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Returning

You have a cooling off period of 30 days to return the product without giving reasons, starting from the day of receipt of the product. The product can only be returned unused and, if possible, in its original packaging. For returning the order, the return costs are at your expense. We will credit the amount within 30 days.

Please be advised that we follow the legal conditions regarding our return policy. However, products can only be returned if they are complete and undamaged. Complete in this context means that the returned product must include all loose accessories in the original packaging. If the return package is incomplete and/or damaged, we will contact you in order to find an appropriate solution.

Returns of Smartphones, Tablets, AirPods & other earbuds/headphones:
Please note: For hygiene and/or health reasons, we cannot take any risk. As these products are sent sealed, we will no longer accept these products if the seal is broken and therefore these products will be excluded from the right of withdrawal, due to the above reasons.


The entrepreneur
will use the same means of payment that the consumer has used for reimbursement, unless the consumer agrees to another method. The refund is free of charge for the consumer.

Returning an item?

It works as follows:
-Log in to your account and find your order.
-View the details of your order and click on the link: 'Return items'.
-Go through the return application.


Return address:
Joeps
Grote Esch 620
2841MJ Moordrecht

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