Warranty and returns
- I want to return my product. What should I do?
- What warranty do I have on my order?
- The product I ordered from you has defects. What do I do?
- With phones and tablets, what is not covered by the manufacturer's warranty?
- Who pays the cost of the return?
- I have not created an account, how can I register a return ?
- I bought a sealed product but am not happy with it anyway. Can I return it?
- I have returned a product and would like a refund. How long will it take for the refund to reach my account?
- How long will it take for my return to be processed?
- What are your terms and conditions?
- What is the best way to reach Joeps?
- I have a complaint. Who should I go to?
- What are Joeps' opening hours?
- The price for my product was lower yesterday! Why?
- When can I expect a response to my e-mail?
- How do I know if I can trust Joeps?
- Joeps is cheaper than other online shops. Why?