FAQs
Warranty-and-returns
- I want to return my product. What should I do?
- What warranty do I have on my order?
- The product I ordered from you has defects. What do I do?
- With phones and tablets, what is not covered by the manufacturer's warranty?
- Who pays the cost of the return?
- I have not created an account, how can I register a return ?
- I bought a sealed product but am not happy with it anyway. Can I return it?
- I have returned a product and would like a refund. How long will it take for the refund to reach my account?
- How long will it take for my return to be processed?
Other questions
- I want to stop by your place to buy/pick up a product. Is that possible?
- Do you participate in cashback promotions or promotions from Samsung/Apple/Huawei/Xiaomi?
- The price for my product was lower last week! How can this be?
- How do I know if I can trust Joeps?
- What if I see a product cheaper elsewhere?
- Joeps is cheaper than other online shops. Why?