The product I ordered from you broke down. What now?

How annoying that the product does not meet your expectations.
Joeps.nl offers a standard 3 months warranty on all products.
On brand products we offer 12 months warranty.

When you return your product, we would like to ask you to add a picture of the damage to your return request.
Please note: Our warranty does not apply to a defect caused by wear and tear, improper and/or intensive use or fall damage.