With phones and tablets, what is not covered by the manufacturer's warranty?

User damage, such as damage from dropping, bumping, or moisture, is not covered under the general manufacturer's warranty of your product.
If the repair center detects user damage, you will receive a quote for the cost of repair.
You will then be responsible for the cost of repair.
If you choose not to have your product repaired, you can have it returned to us. This will incur an examination fee of €40,- to €70,-.
You can also choose to surrender your product free of charge.

Moisture damage
Moisture damage affects the inner workings of your smartphone.
Moisture damage falls outside the manufacturer's warranty and is caused by external influences.
Moisture damage does not only occur when you drop your smartphone in water or come into contact with other liquid.
It can also occur if you use your smartphone in a humid environment, such as in a bathroom, due to strong temperature fluctuations or sweaty hands.

Fall damage
Dropping your smartphone can result in damage to the device; the connection between different parts in the device is broken.
It may happen that no damage is visible from the outside, but the smartphone still has fall damage.
Fall damage falls outside the manufacturer's warranty.

Pressure damage
Pressure damage is caused by (heavy) pressure on the device.
This can occur, for example, when you sit on the device.
As with drop damage, pressure damage is not always visible from the outside.
Sometimes it is visible through discoloration or stains on the screen of your smartphone. Usually, the damage is manifested by the failure of functions of the device.
Pressure damage also falls outside of warranty terms.

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