Tips, Questions or a Complaint?
Tips, Questions or a Complaint?
At Joeps, your satisfaction is our priority. Every day, we strive to provide our customers with competitive prices, a wide product range, clear communication, and personal service. However, if you have a question, suggestion, or complaint, please don't hesitate to let us know. We will do our best to find a suitable solution together.
Do you have a question about your order, delivery, or product? Please contact our customer service team first. In most cases, we can help you quickly or provide an appropriate solution right away.
We highly value your feedback. Your suggestions and comments help us continuously improve our products, services, and processes. If you are not satisfied, we would also like to hear from you so we can investigate what happened and improve where possible.
You can contact us via our customer service page or by sending an email to [email protected]. Please always include your order number and a clear description of your question or complaint. If applicable, we also appreciate receiving photos or other relevant information so we can assist you more efficiently.
We aim to handle every complaint carefully and as quickly as possible. You will receive a substantive response within 14 days of us receiving your complaint. If we need more time to investigate your complaint thoroughly, we will inform you accordingly.
If we are unable to resolve the matter together, you, as a consumer, may submit your dispute through the European Commission's Online Dispute Resolution (ODR) platform: