Privacy Policy Joeps.com
Privacy Policy Joeps.nl
Version: July 2025
1. Company Information
This website is operated by:
Couvision B.V.
Kattendijk 43 C4
2831AA Gouderak
Chamber of Commerce: 96948175
VAT: NL867845922B01
Email: [email protected]
Phone: +31 (0)85 06 59 002
2. Use of Personal Data
2.1 Legal Basis
Joeps processes your personal data because it is necessary for the execution of the agreement you enter into with us. This includes:
Placing an order or pre-order
Delivery of your order
Returns and repairs
Contact with our customer service
We may also process data based on your consent or a legitimate interest, such as preventing fraud or improving our services.
2.2 Service Improvement
We also use your data to improve our service and website, for example:
Reviews and customer satisfaction surveys
Website usage analysis
Customer service contact moments
Use of your account
Sending newsletters and offers (only with subscription)
2.3 Newsletter
Joeps sends newsletters a few times a month with offers and product news. You can subscribe via our website. Each newsletter contains an unsubscribe link.
3. Data Sharing
We only share your data with third parties if it is necessary for our services. This includes:
Delivery partners (such as PostNL or UPS)
Repair partners
Payment providers (such as Mollie)
Manufacturers or suppliers for product support
IT service providers such as our webshop platforms (Shopify/Lightspeed)
We sign data processing agreements with these parties to ensure your data is handled securely and only used for agreed purposes. Your data is never sold.
4. Retention Period
We are legally required to keep certain data, such as invoices, payment, and order information, for a minimum of seven (7) years.
Other personal data is stored only as long as necessary. After that, it is deleted or anonymised.
5. Your Rights
Under the GDPR, you have the right to:
Access your personal data
Correct or delete your data
Restrict processing
Transfer your data (data portability)
Object to data processing
Withdraw your consent
To exercise your rights, please contact us using the form or email above. We may ask for additional information to verify your identity.
You also have the right to file a complaint with the Dutch Data Protection Authority via www.autoriteitpersoonsgegevens.nl.
6. Cookies
Our website uses cookies, which are small text files stored on your device. We use cookies to:
Remember your preferences
Store your session and cart information
Analyse website usage (e.g., via Google Analytics)
On your first visit, you can set your cookie preferences. You can adjust these at any time.
More information is available in our separate cookie policy (if applicable).
7. Data Security
Joeps takes appropriate measures to protect your personal data, including:
Secure connections via HTTPS
SSL/TLS encryption
Secure storage
Limited internal access
8. Advertising and Telemarketing
If you do not wish to receive addressed advertising or sales calls, you can unsubscribe via the Dutch Infofilter Foundation at www.infofilter.nl.
9. Policy Changes
Joeps reserves the right to update this privacy policy. The latest version is always available on this page. If significant changes are made, we will notify you via email or on our website.